Delivery Policy

Overview

• We deliver to select locations across Trinidad and Tobago on Mondays, Tuesdays and Thursdays.
• Delivery is arranged after your order is paid in store.
• Our team confirms the delivery charge and a delivery window with you before dispatch.

Delivery charges

Delivery charges depend on the item size, quantity and delivery location. We confirm the charge with you before dispatch, and it must be paid to be confirmed.

Scheduling

• After payment, we contact you by phone or WhatsApp to agree a delivery day (Monday, Tuesday or Thursday) and time window. Standard delivery is within 2 business days of payment.
• Delivery times are estimates. Traffic, weather and other events outside our control can cause delays; we will keep you informed.
• You will receive updates when your order is ready for delivery and when it is out for delivery.

Access and customer responsibilities

Before delivery day, please make sure:

• Someone aged 18 or over is at the address to receive and sign for the items.
• The route into the property is clear and large items will fit through doors, stairways, hallways and lifts. Please measure before you buy.
• There is safe parking and access for our vehicle.
• Pets are secured and the delivery area is clear.

Our team delivers to to be confirmed. We cannot remove doors or windows, hoist items, or carry items where it is unsafe.

Missed or failed deliveries

• If nobody is available, or we cannot deliver safely because of access problems, we will try to contact you and may return the items to the warehouse.
• Re-delivery: to be confirmed
• Items not delivered because of repeated missed deliveries: to be confirmed

When your items arrive

• Please inspect items before the delivery team leaves and note any visible damage or missing items on the delivery note. Photos help.
• Report any damage or problem not visible at delivery within to be confirmed.
• Risk passes to you once items are delivered to your address.

Changes and cancellations

To change your delivery address or date, contact us as early as possible. Address changes may change the charge.

Third-party couriers

to be confirmed