Returns & Refund Policy

The short version

• Please inspect – and where possible test – items before you pay. You can walk away from an unpaid order at no cost.
• Return window: to be confirmed
• As-is – Parts Only items cannot be returned for faults that were disclosed.
• Your statutory rights as a consumer are not affected.

Before you pay: unpaid orders

Online orders are paid in store, so you can look the item over before you pay. If it isn’t right, you don’t have to buy it – just tell us and we will cancel the order. Unpaid orders can also be cancelled at any time from your emails or your account, at no charge.

What can be returned

We cannot accept returns of items that have been damaged after sale, misused, altered, installed incorrectly, or are missing parts or accessories that came with them.

Faulty or not as described

If an item has a fault that was not disclosed, or is materially different from its description, contact us as soon as possible – within to be confirmed – with your receipt or order number and photos or video of the problem. We will inspect the item and, depending on the fault, offer a repair, replacement, exchange, store credit or refund.

For items still covered by a manufacturer’s warranty, we may refer you to the manufacturer. See our Warranty Information.

How to return an item

1. Contact us first by WhatsApp, phone or email with your receipt or order number.
2. Bring the item to the store with your receipt and the original packaging and accessories, where you have them.
3. We inspect the item and confirm the outcome.

Large or delivered items: to be confirmed

Refunds and exchanges

• Approved refunds are made to the original payment method where possible: cash refunds for cash payments, and card refunds to the card used.
• Delivery charges: to be confirmed
• Restocking fee: to be confirmed
• Exchanges are subject to availability. Because much of our stock is one-off, an identical replacement may not be available.

Cancelling a paid order

If you have paid but not yet collected or received your items, contact us.

Trade and wholesale purchases

to be confirmed