General Warranty Information

The short version

• Unless stated on the listing, price tag or receipt, items are sold without a Weekend Warehouse store warranty.
• Manufacturer warranties, where they exist, are provided by the manufacturer – not by Weekend Warehouse.
• Your rights under consumer law are not affected.

Manufacturer warranties

• Some new items may come with a manufacturer’s warranty. Where we know about it, we state it on the listing.
• Many of our items are imported or sourced through liquidation channels. Manufacturer warranties may not apply outside the country of original sale, may require proof of purchase from an authorised dealer, or may not apply to open-box or pre-owned items. Please check with the manufacturer before relying on a warranty.
• Manufacturer warranty claims are made directly with the manufacturer or its local agent. We can give you a copy of your receipt.

Weekend Warehouse store warranty

to be confirmed

Where a store warranty is offered, it will be stated on the listing and your receipt. It covers only what is stated there.

By product condition

What warranties usually don’t cover

• Normal wear and tear, cosmetic marks and faults already disclosed on the listing.
• Damage from accidents, misuse, power surges, incorrect installation, unauthorised repairs or commercial use of household items.
• Consumables such as batteries, bulbs, filters and remote controls, unless stated.
• Voltage or plug differences on imported electrical items. Please check the voltage and plug type before use.

How to raise a problem

Contact us with your receipt or order number, a description of the problem, and photos or video. We will tell you whether it falls under our Returns & Refund Policy, a store warranty, or a manufacturer warranty, and what happens next.

Safety

Please follow the manufacturer’s instructions and safety warnings. Stop using any item that appears unsafe and contact us. We may ask to inspect it.