Errors & Omissions Policy

Our commitment

We work hard to make sure prices, stock, conditions and product details are accurate. With a large, changing range of one-off and pre-owned stock, errors can occasionally happen. This policy explains what we do when they do.

Pricing errors

• If an item is shown at an obviously wrong price – for example because of a typing or system error – we are not obliged to sell it at that price.
• If we find the error before you pay, we will tell you the correct price and you can choose to buy at that price or cancel at no cost.
• If we find the error after you have paid, we will contact you.
• Shelf tags, the website and the till should match. If they don’t, to be confirmed

Stock and availability

• Stock levels on the website are updated as items are sold online and in store, but a short delay is possible. In rare cases an item may sell in store at almost the same moment it is ordered online.
• If an item on your order turns out to be unavailable, we will contact you and cancel that item. Because you pay in store, you will not be charged for it.
• Back-in-stock and new-arrival alerts tell you an item is available at the time we send them. They do not hold the item; it is first come, first served.

Product descriptions, conditions and photos

• Descriptions, measurements and specifications are provided as a guide. Measurements are approximate.
• Where we are not sure of a detail (for example model year or specification), we try to say so rather than guess. Please ask if a detail matters to you.
• If a condition label, description or photo is wrong, we will correct it and tell anyone with an open order for that item. If you have already bought the item, see our Returns & Refund Policy.
• Photo rules are explained in our Photo & Image Policy.

Other website information

Opening hours, promotions, delivery information and other content may change. We try to keep the website up to date, but if something is wrong, the information confirmed by our staff applies. Links to other websites are provided for convenience and we are not responsible for their content.

Advertising and promotions

Promotions are valid while stock lasts and for the dates stated. If an advert contains an error, we will correct it as soon as possible.

Tell us if you spot something

If you notice a mistake, please let us know by WhatsApp or email – it helps us and other customers.